What we shall do
We shall acknowledge your complaint within 2 working days and aim to have looked into your complaint within ten working days of the date when you raised it with us, provided the appropriate personnel are not away from the surgery. We shall then be in a position to offer an explanation, or a meeting with the people involved. When we look into your complaint we shall aim to:
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Find out what happened and what went wrong . |
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Arrange for you to discuss the problem with those concerned, if you would like this. |
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Make sure you receive an apology, where this is appropriate. |
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Identify what we can do to make sure the problem does not happen again. |
Complaining on behalf of someone else
Please note that we keep strictly to the rules of medical confidentiality. If you are complaining on behalf of someone else, we have to know that you have permission to do so. A note signed by the Person concerned will be required, unless they are incapable of providing this due to illness. |
