Further Steps
We hope that if you have a problem, you will use our practice complaints procedure, and we will reach a resolution of it locally.
We believe that this will give us the best chance of converting the circumstances and an opportunity to improve our practice.
However this does not affect your right to approach the Strategic Health Authority if you feel you cannot raise your complaint with us or if you are dissatisfied with the result of our investigation.
You should contact the Health Authority Complaints Manager:
Jane McGrandles
Complaints Manager
Birmingham Health Authority
St. Chad's Court
213 Hagley Road
Edgbaston
Birmingham
B16 9RG
Tel: 0121 213 1035
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