If you remain dissatisfied with the response to your complaint you now have the right to ask the Healthcare Commission to review your case. This should be done within two months of the receipt of this letter. The Healthcare Commission is an independent body established to promote improvements in healthcare through the assessment of the performance of those who provide services. You can contact the Healthcare Commission on 0845 6012 3012 or write to them at Healthcare Commission, Complaints Team, Peter House, Oxford Street, Manchester M1 5AN or visit their website at www.healthcarecommission.org.uk .
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